Milky Way Lactation KC ("we," "our," or "us"), operated by Lindsey Gardner, MSN, RN, IBCLC, is committed to protecting your privacy and safeguarding any personal and health-related information you share with us. This Privacy Policy explains how we collect, use, and protect your information.
1. Information We Collect
We may collect the following types of information:
Contact information — name, email address, and phone number submitted through our contact form.
Health-related information — information you voluntarily provide relating to your lactation or feeding concerns, your baby's age, and relevant medical history, shared through our contact form or intake process.
Intake and clinical information — collected through IntakeQ, our HIPAA-compliant electronic intake and scheduling platform.
2. How We Use Your Information
We use the information we collect to:
Respond to your inquiries and schedule consultations
Provide lactation consulting services and follow-up care
Verify insurance benefits on your behalf
Maintain clinical records as required by professional standards
Communicate appointment reminders and care plan information
We do not sell, rent, or share your personal information with third parties for marketing purposes.
3. HIPAA & Protected Health Information
As a healthcare provider, Milky Way Lactation KC is committed to compliance with the Health Insurance Portability and Accountability Act (HIPAA). Any Protected Health Information (PHI) you share is handled with the highest standard of care and confidentiality. Clinical intake forms and health records are managed through IntakeQ, a HIPAA-compliant platform. A separate Notice of Privacy Practices (NPP) will be provided to you prior to or at your first appointment.
4. Contact Form & Data Storage
Messages submitted through our website contact form are processed by Formspree and delivered to our secure business email. We do not store contact form submissions on this website. Please avoid including sensitive health information in the contact form — detailed clinical information should be submitted through our secure IntakeQ intake process.
5. Cookies & Analytics
This website does not currently use tracking cookies or third-party analytics tools. If this changes in the future, this policy will be updated accordingly.
6. Your Rights
You have the right to:
Request access to the personal information we hold about you
Request correction or deletion of your information
Withdraw consent for non-clinical communications at any time
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. Continued use of this website constitutes acceptance of the updated policy.
8. Contact Us
If you have any questions about this Privacy Policy, please contact:
Lindsey Gardner, MSN, RN, IBCLC Milky Way Lactation KC Overland Park, KS 66212 milkywaylactationkc@gmail.com (913) 263-8121
Kansas City Metro · In-Home & Telehealth Visits
Expert Lactation Support, Right When You Need It
Board-certified lactation care from Lindsey Gardner, MSN, RN, IBCLC — compassionate, evidence-based, and tailored to your family's unique journey.
Hi, I'm Lindsey — a Kansas City-area nurse, lactation consultant, and mom of three. My own breastfeeding journey looked completely different with each of my children, and those experiences taught me something invaluable: there is no single path, and every family deserves support that meets them exactly where they are.
I became an IBCLC because I know firsthand how isolating and overwhelming feeding challenges can feel — and how transformative it is to have someone in your corner who truly understands. Whether you're struggling in the early days, hitting an unexpected wall, or just need someone to reassure you that you're doing better than you think, I'm here for all of it.
My goal is simple: to walk alongside you through the hard moments and help you reach yours. Whatever your feeding goals look like, I'll bring the clinical expertise, the patience, and the genuine care to help you get there.
Services
How I Can Help
Every family's feeding journey is different. I offer individualized consultations designed to address your specific concerns and goals — with practical, evidence-based guidance you can use right away.
In-Home Consultation
A comprehensive in-person visit in the comfort of your home. Includes a full assessment, observed feeding session, hands-on guidance, and a written care plan.
In-Home · KC Metro
Telehealth Consultation
Expert lactation support via secure video visit. Ideal for troubleshooting, follow-up care, or families outside the KC metro area. Note: please check your insurance plan to verify telehealth coverage prior to booking.
Telehealth
Latch & Positioning
Struggling with latch pain or a shallow latch? I'll work with you in real time to find positions and techniques that make feeding more comfortable and effective.
In-Home & Telehealth
Milk Supply Support
Whether you're concerned about low supply, oversupply, or pumping efficiency, I'll develop a personalized plan to help you meet your feeding goals.
In-Home & Telehealth
NICU & Special Circumstances
Support for premature infants, babies with feeding difficulties, or families navigating complex medical situations — with the clinical background to help.
In-Home & Telehealth
Text Support
Two weeks of dedicated IBCLC support via text — real answers to your feeding questions from a board-certified lactation consultant, right when you need them.
$50 · Add-On or Stand-Alone
Follow-Up Visits
Continuity matters. Follow-up consultations ensure your care plan is working and allow us to adjust as your baby grows and your situation evolves.
In-Home & Telehealth
Insurance & Fees
Most Families Pay Nothing
Under the Affordable Care Act, most insurance plans are required to cover lactation support at no cost to you. I work with two insurance networks to make that a reality for as many families as possible.
For services not covered by insurance, self-pay is always available. HSA/FSA cards are accepted, and a superbill can be provided for out-of-network reimbursement.
Cigna Healthcare In-network via Wildflower Care Connect. Up to 6 visits covered at 100% with no co-pay. → Verify your Cigna benefits now
The Lactation Network (TLN) Many commercial plans accepted. TLN verifies your benefits and handles billing — scan the QR code to check your coverage.
Benefits verification is completed before every visit. No surprises, no unexpected bills.
Self-Pay Rates
Best Value
Comprehensive Care Package
$500
$625 value
Prenatal consultation (in-home or telehealth)
Initial in-home postpartum consultation
One follow-up visit (in-home or telehealth)
Two weeks of text support
Written care plan after each visit
*Package pricing not applicable when using insurance benefits
À La Carte
Prenatal Consultation$150
Initial Consultation (in-home)$225
Initial Consultation (telehealth)$175
Follow-Up Visit$150
Text Support (2 weeks)$50
HSA/FSA accepted · Superbill provided for out-of-network reimbursement · Payment due at time of service
Other Insurance · Book via TLN
Scan to verify coverage & schedule
Also Accepted
Private Pay (HSA/FSA welcome)
Superbill for out-of-network reimbursement
*Coverage varies by plan. Benefits verified prior to your visit. Not sure? Contact Lindsey directly — she'll help you figure it out.
Reviews
Love Your Experience? Share It.
Your feedback means the world — not just to me, but to other families who are searching for support and wondering if they can trust someone new with something so personal.
If I had the privilege of supporting your feeding journey, I'd be so grateful if you'd take a moment to share your experience on Facebook. It helps other families find the care they need.
